Computer Problem Report Form


1. Describe your problem:

 

2. Now, describe the problem accurately:

 

3. Speculate wildly about the cause of the problem:

 

4. Problem Severity:

Minor Minor Minor Trivial

 

5. Nature of the problem:

Locked Up Frozen Hung Strange Smell

 

6. Is your computer plugged in?

Yes No

 

7. Is it turned on?

Yes No

 

8. Have you tried to fix it yourself?

Yes No

 

9. Have you made it worse?

Yes

 

10. Have you had "a friend" who "knows all about computers" try to fix it for you?

Yes No

 

11. Did they make it even worse?

Yes

 

12. Have you read the manual?

Yes No

 

13. Are you sure you've read the manual?

Maybe No

 

14. Are you absolutely certain you've read the manual?

No

 

15. If you read the manual, do you think you understood it?

Yes No

 

16. If 'Yes' then explain why can't you fix the problem yourself:

 

17. What were you doing with your computer at the time the problem occurred?

 

18. If you answered 'nothing' then explain why you were logged in:

 

19. Are you sure you aren't imagining the problem?

Yes No

 

20. Does the clock on your home VCR blink 12:00?

Yes What's a VCR?

 

21. Do you have a copy of 'PCs for Dummies'?

Yes No

 

22. Do you have any independent witnesses to the problem?

Yes No

 

23. Do you have any electronics products that DO work?

Yes No

 

24. Is there anyone else you could blame this problem on?

Yes No

 

25. Have you given the machine a good whack on the top?

Yes No

 

26. Is the machine on fire?

Yes Not Yet

 

27. Can you do something else instead of bothering me?

Yes

 


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